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  • 1. Where can I buy the ENC on-board units (tags) and ENC packages?

    You can buy an ENC on-board unit (tag) at any of our points of sale (at the Učka Tunnel, at Toll Plazas Pula and Umag), from Monday to Saturday, from 7 a.m. to 7 p.m.) or online by filling in the order form.

    You can select between the four types of ENC packages. Find more details about ENC packages offered by Bina-Istra here.

  • 2. How do I use the ENC on-board unit properly?

    The ENC on-board unit (tag) comes ready to use. It must be placed on the windscreen in the specifically designed area. On most cars, this area is the shaded or mottled area behind the rear vision mirror.

  • 3. How can I use the ENC on-board unit (tag) issued by HAC and ARZ on the Istrian Y Motorway?

    You can use the ENC on-board unit (tag) issued by HAC or ARZ on the Istrian Y Motorway after you had it encoded at one of Bina-Istra's points of points of sale (at the Učka Tunnel, at Toll Plazas of Umag or Pula), from Monday to Saturday, from 7 a.m. to 7 p.m. Please note that each Concessionaire requires a separate subscription account and has specific terms and conditions, depending on the selected ENC package.

  • 4. Does an ENC on-board unit (tag) apply to all vehicle categories?

    An ENC on-board unit (tag) can be used for all vehicle categories. You achieve a significant toll discount depending on the vehicle category you registered and the ENC package you selected.

  • 5. In what ways can I top up my ENC account?

    Internet and SMS service: You can top up your account using the Internet and SMS services. The service is available 24/7 and is activated within a few minutes. Your balance status is also available within a few minutes. In order to activate the Internet and SMS services you need to register a credit card which will be charged during account top up. This service can be used to top up the account from a computer and, if you decide to register the number of your mobile phone, you can top up the account by simply texting an SMS.

    M-Top Up: Our users can top up their accounts using a mobile device. It is sufficient to access Bina-Istra's web site or click on the link to top up your account by selecting one of the offered bank cards (VISA, MasterCard, Diners, Maestro).

    Quotation-Proforma Invoice Top Up: Should you opt for the third option of topping up, simply access your user account to select the preferred amount of top-up and make payment based on the received proforma invoice.

  • 6. How can I check the toll rates applicable on the Istrian Motorway?

    Toll rates can be checked for each section of the Motorway here

  • 7. I have an ENC unit on board my vehicle. Can I use all toll lanes or only lanes marked with an ENC sign?

    Users of ENC on-board units (tags) can now use all available toll lanes. This will make your passage through toll stations faster and simpler.

  • 8. How can I obtain a VAT invoice?

    Users who require a VAT invoice to obtain tax refund on the toll paid, either in cash or by payment card (bank or INA cards), for the use of the Istrian Motorway,  can create VAT invoices online. Available only upon previous registration in our system.

  • 9. Where can I get up-to-date information on current roadworks on the Istrian motorway?

    Information on roadworks currently carried out on the Istrian Motorway can be found here.

  • 10. What to do should my car breakdown on the motorway?

    Move to the right and pull over on the hard shoulder or along the right edge of the pavement as far over to the right as possible. All passengers must wear a yellow high-visibility vest before exiting the car. Call 112 or Bina-Istra's Control centre at +385 (0)52 601-102.

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CALL US OR ARRANGE A CALL

If you have any questions or difficulties, or if you want to learn more about our services, call our operator
or arrange a call

CALL US

ARRANGE A CALL

Toll-free phone number
0800 600 601
(calls from Croatia only)


International calls
+385 (0)52 601 160


Toll-free phone service working hours:
MON to SAT from 07:00 to 19:00
Points of sale are closed on Sunday and public holidays.

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WRITE TO US

Send us your questions or suggestions now via the online form below. Our Customer Service will respond as soon as possible.

Write to us now

Write to us to our mailing address:

Bina-Istra
Služba za korisnike
Zrinšćak 57
52426 LUPOGLAV

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CALL US OR ARRANGE A CALL

If you have any questions or difficulties, or if you want to learn more about our services, call our operator
or arrange a call

CALL US

ARRANGE A CALL

Toll-free phone number
0800 600 601
(calls from Croatia only)


International calls
+385 (0)52 601 160


Toll-free phone service working hours:
MON to SAT
7:00 to 19:00
Points of sale are closed on Sunday and public holidays.

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WRITE TO US

Send us your questions or suggestions now via the online form below. Our Customer Service will respond as soon as possible.

Write to us now

Write to us to our mailing or e-mail address:

Bina-Istra
Služba za korisnike
Zrinšćak 57
52426 LUPOGLAV

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Management
Dario Silić, General Manager

Supervisory Board
Francois Jean Paul Tcheng - Chairman
Ksenija Bertić - Vice-chairman
Charles Andre Gilbert Paradis - Member
Mauro Hervat - Member
David Gabelica - Member
Sébastien Pejoan - Member
Snježana Ceković - Member
Darko Bubalo - Member
Vincent Pierre Avrillon-Rivault - Member
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Management
Christian Santaleza, Managing Director

Supervisory Board
Francois Jean Paul Tcheng - Chairman
Ivica Križanić - Vice-chairman
Šime Vidulin - Member
Charles Andre Gilbert Paradis - Member
Egon Raspor - Member
David Gabelica - Member
Sébastien Pejoan - Member
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Shareholding Structure
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Company Information:

Company name: Bina-Istra PLC for financing, construction, operation and maintenance of motorways
Registered with the Commercial Court in Rijeka – Permanent Attendance in Pazin under court registration number 040001578
Abbreviated company name: Bina-Istra PLC
Company registered office: Lupoglav, Zrinšćak 57
Year of incorporation: 1995
Share capital: 25,641,720.00 kuna, paid in full
Total number of shares issued: 2,564,172 shares of the nominal value of 10.00 kuna each
Registration number: 1146467
VAT number (OIB): 13439120211

Business unit Zagreb: Savska cesta 106, 10000 ZAGREB
Phone: 01/61 38 300, Fax: 01/61 38 301
Email: bina-istra1@pu.t-com.hr

Multi-currency transaction account for toll collection:
Subscription account opened with the Zagrebačka banka d.d., Zagreb
IBAN: HR3923600001500066644

Transaction account for other payment operations:
Multi-currency account opened with the Zagrebačka banka d.d., Zagreb
IBAN: HR9323600001101200799
SWIFT: ZABAHR2X

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Company Information:

Company name: Bina-Istra Operation and Management Ltd. for operation and maintenance of motorways
Registered with the Commercial Court in Rijeka – Permanent Attendance in Pazin under court registration number 040115684
Abbreviated company name: Bina-Istra Operation and Management Ltd.
Company registered office: Lupoglav, Zrinšćak 57
Year of incorporation: 1998
Share capital: 2,100,000.00 kuna, paid in full
Registration number: 1350501
VAT number (OIB): 76757137512

Bank accounts numbers:
HR1523600001101314723 opened with the Zagrebačka banka d.d., Zagreb

Bina-Istra upravljanje i održavanje d.o.o.
Zrinšćak 57, 52426 LUPOGLAV
Phone: 052/60 11 13, Fax: 052/60 11 19
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Highlights

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Call centre
+385 (0) 52 601 160

Call center business hours:
MON – SAT 07:00 – 19:00
On Sundays and public holidays the points of sale are closed.

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Public Relations
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Address: Zrinšćak 57, Lupoglav 52426
Tel: +385 (0)52 60 11 13
Fax: +385 (0)52 60 11 19


Public Relations
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.