If you have any questions or difficulties, or if you want to learn more about our services, call our operator or arrange a call
CALL US
ARRANGE A CALL
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
Toll-free phone service working hours: MON to SAT from 07:00 to 19:00 Points of sale are closed on Sunday and public holidays.
SMS TOP-UPS
Top up your ENC account via your mobile phone
SMS Top Up Service is available 24/7 and is the fastest way of account top-up*
*Service available only with a mobile phone issued by a Croatian telecom operator and a credit card issued to the name of the user. Text message price 0,11 € (VAT included).
Access SMS Top-Up
BANK CARD TOP-UPS
Pay by bank card of your choice for a secure and fast top-up
Access is possible via link naplata.bina-istra.hr/m with user ID and PIN entry.
2D BARCODE TOP-UPS
Select the newest top-up method and use your mBanking application to top-up the account with an amount of your choice by scanning the 2D Barcode
2D Barcode is ideal for those who want to top-up their account in a fast, secure and simple way
* Payments made via 2D barcodes to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
Topping-up based on a pro-forma invoice is a proven method of payment for companies*
Visit your user pages to select the preferred amount of top-up and make payment based on the proforma invoice
* Payments of the proforma invoice made to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
Our staff will be happy to provide information on the services we offer
Our points of sale are located at:
- Učka Tunnel Toll Plaza (Istrian end)
- Pula Toll Plaza
- Umag Toll Plaza
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
Points of sale and toll-free phone service working hours: MON to SAT from 07:00 to 19:00 Points of sale are closed on Sunday and public holidays.
SMS TOP-UPS
Top up your ENC account via your mobile phone
SMS Top Up Service is available 24/7 and is the fastest way of account top-up*
*Service available only with a mobile phone issued by a Croatian telecom operator and a credit card issued to the name of the user. Text message price 0,11 € (0,83 kn) (VAT included).
Access SMS Top-Up
BANK CARD TOP-UPS
Pay by bank card of your choice for a secure and fast top-up
Register your card for an even faster top-up
Access is possible via link naplata.bina-istra.hr/m with user ID and PIN entry.
Select the newest top-up method and use your mBanking application to top-up the account with an amount of your choice by scanning the 2D Barcode
2D Barcode is ideal for those who want to top-up their account in a fast, secure and simple way
* Payments made via 2D barcodes to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
Topping-up based on a pro-forma invoice is a proven method of payment for companies*
Visit your user pages to select the preferred amount of top-up and make payment based on the proforma invoice
* Payments of the proforma invoice made to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
Our staff will be happy to provide information about the services we offer
Our points of sale are located at:
- Učka Tunnel Toll Plaza (Istrian end)
- Pula Toll Plaza
- Umag Toll Plaza
Points of sale and toll-free phone service working hours: MON to SAT from 07:00 to 19:00 Points of sale are closed on Sunday and public holidays.
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
SMS TOP-UPS
Top up your ENC account via your mobile phone
SMS Top Up Service is available 24/7 and is the fastest way of account top-up*
See instructions for use of the service
*Service available only with a mobile phone issued by a Croatian telecom operator and a credit card issued to the name of the user. Text message price 0.85 kn (VAT included).
Access SMS Top-Up
BANK CARD TOP-UPS
Pay by bank card of your choice for a secure and fast top-up
Select the newest top-up method and use your mBanking application to top-up the account with an amount of your choice by scanning the 2D Barcode
2D Barcode is ideal for those who want to top-up their account in a fast, secure and simple way
* Payments made via 2D barcodes to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
Topping-up based on a pro-forma invoice is a proven method of payment for companies*
Visit your user pages to select the preferred amount of top-up and make payment based on the proforma invoice
* Payments of the proforma invoice made to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
Our staff will be happy to provide information about the services we offer
Our points of sale are located at:
- Učka Tunnel Toll Plaza (Istrian end)
- Pula Toll Plaza
- Umag Toll Plaza
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
Points of sale and toll-free phone service working hours: MONDAY to SATURDAY
from 07:00 to 19:00 Closed on Sunday and public holidays.
SMS TOP-UPS
Top up your ENC account via your mobile phone
SMS Top Up Service is available 24/7 and is the fastest way of account top-up*
*Service available only with a mobile phone issued by a Croatian telecom operator and a credit card issued to the name of the user. Text message price 0,11 € (0,83 kn) (VAT included).
Access SMS Top-Up
BANK CARD TOP-UPS
Pay by bank card of your choice for a secure and fast top-up
Register your card for an even faster top-up
Access is possible via link naplata.bina-istra.hr/m with user ID and PIN entry.
* Payments made via 2D barcodes to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
TOP UP BY REQUESTING A QUOTATION-PROFORMA INVOICE
Topping-up based on a pro-forma invoice is a proven method of payment for companies*
Visit your user pages to select the preferred amount of top-up and make payment based on the proforma invoice
* Payments of the proforma invoice made to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
Our staff will be happy to provide information about the services we offer
Our points of sale are located at:
- Učka Tunnel Toll Plaza (Istrian end)
- Pula Toll Plaza
- Umag Toll Plaza
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
Points of sale and toll-free phone service working hours: MON to SAT from 07:00 to 19:00 Points of sale are closed on Sunday and public holidays.
SMS TOP-UPS
Top up your ENC account via your mobile phone
SMS Top Up Service is available 24/7 and is the fastest way of account top-up*
*Service available only with a mobile phone issued by a Croatian telecom operator and a credit card issued to the name of the user. Text message price 0,11 € (0,83 kn) (VAT included).
Access SMS Top-Up
BANK CARD TOP-UPS
Pay by bank card of your choice for a secure and fast top-up
Access is possible via link naplata.bina-istra.hr/m with user ID and PIN entry.
2D BARCODE TOP-UPS
Select the newest top-up method and use your mBanking application to top-up the account with an amount of your choice by scanning the 2D Barcode
2D Barcode is ideal for those who want to top-up their account in a fast, secure and simple way
* Payments made via 2D barcodes to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
Topping-up based on a pro-forma invoice is a proven method of payment for companies*
Visit your user pages to select the preferred amount of top-up and make payment based on the proforma invoice
* Payments of the proforma invoice made to Bina-Istra's account will be visible on the subscriber's account on the day the payment is recorded on Bina-Istra's bank statement. As a rule, payments are recorded on the same day by 18:00 hrs (on a working day) or the next working day, but this is solely dependent on the user's bank terms and conditions.
If you have any questions or difficulties, or if you want to learn more about our services, call our operator or arrange a call
CALL US
ARRANGE A CALL
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
Toll-free phone service working hours: MON to SAT from 07:00 to 19:00 Points of sale are closed on Sunday and public holidays.
WRITE TO US
Send us your questions or suggestions now via the online form below. Our Customer Service will respond as soon as possible.
Write to us now
Write to us to our mailing address:
Bina-Istra
Služba za korisnike
Zrinšćak 57
52426 LUPOGLAV
CALL US OR ARRANGE A CALL
If you have any questions or difficulties, or if you want to learn more about our services, call our operator or arrange a call
CALL US
ARRANGE A CALL
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
Toll-free phone service working hours: MON to SAT 7:00 to 19:00 Points of sale are closed on Sunday and public holidays.
WRITE TO US
Send us your questions or suggestions now via the online form below. Our Customer Service will respond as soon as possible.
Write to us now
Write to us to our mailing or e-mail address:
Bina-Istra
Služba za korisnike
Zrinšćak 57
52426 LUPOGLAV
E-mail: Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite.
CATEGORY IV
a) Motor vehicles with four or more axles, whose maximum permissible mass exceeds 3,500 kg.
b) Motor vehicles with two axles, whose maximum permissible mass exceeds 3,500 kg, towing a trailer with two axles.
c) Motor vehicles with three axles, whose maximum permissible mass exceeds 3,500 kg, towing a trailer, regardless of the number of axles of the trailer.
Before paying the toll, please check the vehicle category and toll amount on the toll lane display. If you need additional information, contact our Help Desk before making your payment by pushing the button with earphone picture.
The toll system applicable on the Istrian motorway classifies vehicles into five categories. Classification criteria are in compliance with the Roads Act (OG 84/11, 22/13, 54/13, 148/13, 92/14, 110/19, 144/21, 114/22, 4/23 and 133/23) – Tolling Ordinance (OG 139/13, 122/14, 96/17, 151/22 and 88/24).
Current vehicle classification rules can be found in the official Bina-Istra Toll Price List and the related Terms and Conditions (1 MB). Download here.
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
CATEGORY III
a) Motor vehicles with two or three axles, whose maximum permissible mass exceeds 3,500 kg.
b) Motor vehicles with two axles, whose maximum permissible mass exceeds 3,500 kg, towing a trailer with one axle.
c) Motor vehicles defined in Category II, towing a trailer, regardless of the number of axles of the trailer.
Before paying the toll, please check the vehicle category and toll amount on the toll lane display. If you need additional information, contact our Help Desk before making your payment by pushing the button with earphone picture.
The toll system applicable on the Istrian motorway classifies vehicles into five categories. Classification criteria are in compliance with the Roads Act (OG 84/11, 22/13, 54/13, 148/13, 92/14, 110/19, 144/21, 114/22, 4/23 and 133/23) – Tolling Ordinance (OG 139/13, 122/14, 96/17, 151/22 and 88/24).
Current vehicle classification rules can be found in the official Bina-Istra Toll Price List and the related Terms and Conditions (1 MB). Download here.
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
Before paying the toll, please check the vehicle category and toll amount on the toll lane display. If you need additional information, contact our Help Desk before making your payment by pushing the button with earphone picture.
The toll system applicable on the Istrian motorway classifies vehicles into five categories. Classification criteria are in compliance with the Roads Act (OG 84/11, 22/13, 54/13, 148/13, 92/14, 110/19, 144/21, 114/22, 4/23 and 133/23) – Tolling Ordinance (OG 139/13, 122/14, 96/17, 151/22 and 88/24).
Current vehicle classification rules can be found in the official Bina-Istra Toll Price List and the related Terms and Conditions (1 MB). Download here.
CATEGORY II
a) Motor vehicles with two axles, of a height more than 1.90 m, whose maximum permissible mass does not exceed 3,500 kg.
b) Motor vehicles belonging to Category I and Category IA vehicle towing a trailer, regardless of the number of axles and height of the trailer.
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
Before paying the toll, please check the vehicle category and toll amount on the toll lane display. If you need additional information, contact our Help Desk before making your payment by pushing the button with earphone picture.
The toll system applicable on the Istrian motorway classifies vehicles into five categories. Classification criteria are in compliance with the Roads Act (OG 84/11, 22/13, 54/13, 148/13, 92/14, 110/19, 144/21, 114/22, 4/23 and 133/23) – Tolling Ordinance (OG 139/13, 122/14, 96/17, 151/22 and 88/24).
Current vehicle classification rules can be found in the official Bina-Istra Toll Price List and the related Terms and Conditions (1 MB). Download here.
CATEGORY I
Motor vehicles with two axles, of a height up to 1.90 m
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls: +385 (0)52 219 316
CATEGORY IA
Motorbikes, mopeds with 3 wheels and all-terrain vehicles (quads)
Before paying the toll, please check the vehicle category and toll amount on the toll lane display. If you need additional information, contact our Help Desk before making your payment by pushing the button with earphone picture.
The toll system applicable on the Istrian motorway classifies vehicles into five categories. Classification criteria are in compliance with the Roads Act (OG 84/11, 22/13, 54/13, 148/13, 92/14, 110/19, 144/21, 114/22, 4/23 and 133/23) – Tolling Ordinance (OG 139/13, 122/14, 96/17, 151/22 and 88/24).
Current vehicle classification rules can be found in the official Bina-Istra Toll Price List and the related Terms and Conditions (1 MB). Download here.
Toll-free phone number 0800 600 601 (calls from Croatia only)
International calls +385 (0)52 219 316
ONLINE ORDER FORM
Order your ENC On-Board Unit online, select your preferred delivery method and become our subscriber.
WOULD YOU LIKE TO BE CONTACTED?
Leave your contact details so that we can contact you and complete the online purchase
- Carriers must obtain a permit from Bina-Istra Operation and Maintenance d.o.o. for each special transport travelling on the Istrian Motorway.
- Carriers must apply for the permit allowing travelling on the Istrian Motorway a minimum of 3 (three) working days prior to scheduled transport.
- In case of need to change the permit, carriers must inform Bina-Istra Operation and Maintenance d.o.o. and obtain a new permit.
- Bina-Istra's Operation and Maintenance d.o.o. determines the terms and conditions regarding special transport on the Istrian motorway for each transport separately.
- Special transport can only be carried out on the basis of the permit issued by Bina-Istra Operation and Maintenance d.o.o. if the conditions of and on the public road it allow it.
- Permit is requested by sending a filled in form. Download the form here.
- Submit the filled-in request to the Traffic Operations and Safety Department of Bina-Istra Operation and Maintenance d.o.o. no later than 3 (three) working days before your scheduled transport.
- The request is submitted by:
Email: Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite. / Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite. or Fax to: 052/601-179
- For detailed information please contact us during office hours from 7 am to 3 pm at 052 / 601-173 or 091/6850-941 (Antonio) or 091/6850-942 (Lucijan)
- Permit issuance is free of charge
- Carriers must notify the Control Room by phone at 052/601-101 half an hour before their arrival to the Istrian Motorway.
- Carriers must notify the Control Room half an hour before their arrival to the Istrian Motorway.
- Carriers must stop at the firemen station at the Učka Tunnel portals where measurement takes place.
- Keep safety distance between vehicles.
- Pull over and let any queue behind you overtake, if road conditions allow you to do so.
- In case of breakdown or stopping on the road, mark the special transport at a distance ensuring the safety of road users and promptly notify Bina-Istra Operation and Maintenance's Control Room by phone at 052/601-101
- In the event of postponed or changed time of transport, a new permit is required.
- Special transport of a width exceeding 5.00 m and/or height exceeding 4.70 m is forbidden
- In the case of works in the Učka Tunnel or on any section of the Istrian Motorway, special traffic regulation and special conditions apply or passage of special transport can be prohibited.
- For more information, please contact the Traffic Operations and Safety Department at 052/601-173
- Permit is requested by sending a filled in form. Download the form here.
- Submit the filled-in request to the Traffic Operations and Safety Department of Bina-Istra Operation and Maintenance d.o.o. no later than 3 (three) working days before your scheduled transport.
- The request is submitted by:
Email: Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite. / Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite. or Fax to: 052/601-179
- For detailed information please contact us during office hours from 7 am to 3 pm at 052 / 601-173 or 091/6850-941 (Antonio) or 091/6850-942 (Lucijan)
- Permit issuance is free of charge
- Carriers must notify the Control Room by phone at 052/601-101 half an hour before their arrival to the Istrian Motorway.
- Carriers must notify the Control Room half an hour before their arrival to the Istrian Motorway.
- Carriers must stop at the firemen station at the Učka Tunnel portals where measurement takes place, if the itinerary includes the Tunnel
- Keep safety distance between vehicles.
- Pull over and let any queue behind you overtake, if road conditions allow you to do so.
- In case of breakdown or stopping on the road, mark the special transport at a distance ensuring the safety of road users and promptly notify Bina-Istra Operation and Maintenance's Control Room by phone at 052/601-101
- In the event of postponed or changed time of transport, a new permit is required.
- Each section of the Istrian Motorway, including the Učka Tunnel, is subject to separate restrictions regrading special transport. Information on restrictions can be checked on the map.
- In the case of works in the Učka Tunnel or on any section of the Istrian Motorway, special traffic regulation and special conditions apply or passage of special transport can be prohibited.
- For more information, please contact the Traffic Operations and Safety Department at 052/601-173
- In line with applicable laws and regulations and internal acts of the Bina-Istra Operation and Maintenance d.o.o., transport of dangerous goods through the Učka Tunnel is allowed under special conditions.
- Carriers must obtain a permit from Bina-Istra Operation and Maintenance d.o.o. for each transport of explosives through the Učka Tunnel.
- Carriers must apply for the permit allowing transport of explosives through the Učka Tunnel a minimum of 3 (three) working days prior to scheduled transport.
- In case of need to change the permit, carriers must inform Bina-Istra Operation and Maintenance d.o.o. and obtain a new permit.
- Bina-Istra Operation and Maintenance d.o.o. determines the terms and conditions regarding transport of explosives through the Učka Tunnel.
- All vehicles transporting DANGEROUS GOODS, upon arrival to any of the Učka Tunnel portals, must turn to the parking areas provided for dangerous goods and wait to be checked by the firefighter on duty.
- All vehicles transporting DANGEROUS GOODS must turn on the rotating beacon light when travelling through the Tunnel.
- If a vehicle transporting dangerous goods has no rotating beacon light or it is not operating correctly, it will not be allowed to pass through the Učka Tunnel.
- Permit is requested by sending a filled in form (download the form here) supported by the Decision of the Ministry of the Interior permitting transport
- Submit the filled-in request to the Traffic Operations and Safety Department of Bina-Istra Operation and Maintenance d.o.o. no later than 2 (two) working days before your scheduled transport.
- The request is submitted by:
Email: Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite. / Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite. or Fax to: 052/601-179
- For detailed information please contact us during office hours from 7 am to 3 pm at 052 / 601-173 or 091/6850-941 (Antonio) or 091/6850-942 (Lucijan)
- Between 22:00 and 05:00 the carrier of explosives is not required to provide own escort; escort is provided by Bina-Istra with two vehicles.
- Between 05:00 and 22:00 the carrier of explosives is required to provide one escort vehicle duly equipped in accordance with the Explosive Substances and Manufacturing and Selling of Weapons Act (OG 70/17), while the other vehicle is provided by Bina-Istra.